Returns Policy

Returns Policy

At Kristian Nairn Store, we want you to be completely satisfied with your purchase. If you’re not happy with your items for any reason, we’ve got you covered! Here’s how our returns policy works:

1. Return Window
You have 30 days from the date of your purchase to initiate a return. After this period, we cannot offer a refund or exchange.

2. Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that some items, such as personalised or custom-made products, are not eligible for return.

3. Return Process

  • To initiate a return, please contact our customer service team with your order details.

  • We will provide you with a return authorisation and instructions on how to send your item back to us.

  • Please pack the item securely to avoid any damage during transit.

4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or the item is faulty. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds
Once we have received and inspected the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow 5-10 business days for the refund to appear in your account.

6. Exchanges
We cannot offer exchanges for apparel so please ensure you select the correct size – all apparel is printed to order so therefore exchanges for sizing errors aren't possible.

7. Damaged or Faulty Items
In the rare event that you receive a damaged or faulty item, please contact us within 48 hours of receiving the product. We will arrange for a replacement or a full refund, including return shipping costs.

Thank you for shopping with Kristian Nairn Store! If you have any further questions about our returns policy, don’t hesitate to get in touch.